Shipping policy
Shipping Policy
At JEXZY, we are committed to providing reliable delivery while maintaining fair pricing for our customers. Every order is individually prepared, inspected, and packaged with care before shipment to ensure quality and accuracy.
We are also actively working on improving and accelerating our shipping times without increasing product prices for our customers.
Order Processing & Tracking
Orders are typically processed within 1–3 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking updates to appear once the carrier receives the package.
Shipping Options & Delivery Estimates
Standard Shipping
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Estimated delivery time: 6–12 business days
Priority Shipping
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Estimated delivery time: 5–8 business days
Delivery estimates may vary slightly depending on carrier conditions, holidays, weather, customs processing, or high-volume periods.
Quality Inspection Process
To ensure every customer receives a properly functioning product, all JEXZY orders are individually inspected and carefully packed prior to shipment. This quality control process helps us maintain the highest possible customer experience.
Shipping Delays
While most packages arrive within the estimated timeframe, occasional delays can occur due to circumstances outside of our control. We appreciate your patience and understanding if this happens.
If your order experiences an unusual delay, our support team will gladly assist you.
Incorrect Shipping Information
Please verify your shipping information carefully before completing checkout. JEXZY is not responsible for delays or lost packages caused by incorrect addresses entered at checkout.
If you notice an error after placing your order, contact us immediately at contact@jexzy.com and we will do our best to assist before shipment.
Lost or Stolen Packages
JEXZY is not responsible for lost or stolen packages marked as delivered by the shipping carrier. If your package is marked delivered but cannot be located, we recommend contacting the carrier directly or reaching out to our support team for assistance.
Contact Us
For any shipping or delivery questions, please contact our support team: